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Tuesday, May 21st, 1:00 PM - 1:50 PM

Trends in Retail Stores with Forrester Research

George Lawrie of Forrester Research will discuss trends in consumer behavior influencing the evolution of retail stores in the omnichannel world. Learn the important trends at play driving innovation in retail store operations and customer service. Discover the most impactful areas for leveraging new technology to meet changing customer preferences.

Tuesday, May 21st, 2:00 PM - 2:50 PM

Lamps Plus' Migration to a Next-Generation Point of Sale

Lamps Plus, America's largest lighting retailer, will discuss its approach for migrating to a new point of sale. Learn about its implementation of Manhattan Point of Sale and experience working with Manhattan Associates, from project conception to execution. Hear about the benefits it expects to derive from the solution and from cloud technology.

Tuesday, May 21st, 4:00 PM - 4:50 PM

Engaging Customers at the Edge

Use of the cloud can significantly improve speed to market and reduce capital expense and operating costs. Learn about cloud-managed edge computing as a model for the future for retail stores. Hear from a Manhattan technical expert how to take advantage of the cloud while ensuring cloud solutions, like point of sale, are always available for commerce.

Wednesday, May 22nd, 8:30 AM - 9:20 AM

What’s New with Manhattan Point of Sale and In-Store Customer Engagement

In this session, find out what is new with Manhattan Point of Sale, including in-store customer engagement and omnichannel promotions. We will also review some current trends in retail store systems and point of sale in the cloud computing age.

Wednesday, May 22nd, 9:30 AM - 10:20 AM

What's New with Manhattan Customer Engagement Including Self-Service

Discover the capabilities and advancements of Manhattan Customer Engagement that help retailers deliver exceptional customer service in any channel. Uncover new Manhattan customer self-service capabilities, such as Digital Self Service and Virtual Assistant Support, enabling customers to receive service anywhere, anytime.

Wednesday, May 22nd, 11:00 AM - 11:50 AM

Reitmans' Enables a 21st Century Omnichannel Vision Across Five Brands

Learn how leading apparel retailer Reitmans brought its omnichannel vision to reality in record time for five brands in two countries. Find out how it enabled omnichannel fulfillment across these brands in the U.S. and Canada to enable rich customer experiences.

Wednesday, May 22nd, 1:00 PM - 1:50 PM

Go Behind the Scenes of the Manhattan Active Omni Architecture

Learn what goes on behind the scenes of Manhattan Active Omni to help our clients stay ahead of the market. Hear about using hyper-scaling to dynamically manage increases in demand so as to always deliver on customer expectations. Learn about Manhattan's continuous deployment model, enabling the introduction of innovations at a faster pace.