Over the last half-decade, even the savviest of retailers have struggled to overcome all of the challenges associated with implementing omnichannel. Why are we still struggling with this? Because omnichannel is hard. After five years of working tirelessly to achieve the perfect order, they still feel like they are running in place. Get focused on the most important initiatives you need to do today to get it back on track, as Brendan Witcher, Forrester’s top omnichannel analyst, identifies the most common challenges to omnichannel commerce. He will discuss the most common mistakes and how to embrace the iterative nature of omnichannel strategy and execution.
Manhattan product leaders provide insight into the benefits of an integrated solution for command and control of sales, fulfillment and inventory. Learn about the benefits of integrated Point of Sale, Clienteling, and Store Inventory & Fulfillment capabilites to put the omnichannel store associate on a level playing field with their customers. You'll also explore recent enhancements to the store solutions and how they impact both customer experience and associate productivity.
Listen to Levi's talk about their Enterprise Order Management journey with Manhattan and hear why the IT department received flowers from the the business after Contact Center went live! Learn about the project origins in the Americas and its expansion to Europe and how Levi's plans to continue to push the omnichannel experience envelope in the future.
Hear from the Manhattan product leadership team on what's in store for Manhattan Active Omni, the most advanced engagement, ordering and optimization solution ever engineered for retail. Get an inside look at how Customer Engagement can help you Push Possible for customer experiences.
At Apple, Matt led the North American stores organization, successfully scaling the culture and business for one of the most iconic and respected brands in the world. As the EVP of the Direct to Consumer business at Tory Burch, Matt focused on the employee, customer and retail growth strategy for the fast emerging luxury brand.
Listen as Matt discusses how the employee and customer has evolved and how retail companies need to invest proactively address in this evolution in order to build and scale a business, drive profitable growth while also staying true to the brand.
What does it take to analyze and optimize at the level of complexity required to solve the big omnichannel issues of retailers today? Learn how data scientists and mathematicians at Manhattan Associates pushing the boundaries of what systems can do today and eventually learn on their own to do better in the future.
Hear from Floor & Decor on how they continue to exceed customer expectations by leveraging the synergy between Manhattan Enterprise Order Management and Manhattan Transportation Management.
As digital assistants such as Alexa, Siri and Google Assistant proliferate, consumers are starting to use them to place orders and inquire about fulfillment status, or to request customer service. Learn how Manhattan solutions can be integrated to the emerging conversational commerce space.
A single promotions solution across every channel offers incredible economies of scale and ensures that your customers are receiving the right offer, regardless of the channel they are shopping with you in. Explore the features and benefits of the new enterprise-wide promotions solution in Manhattan Active™ Omni.
As Manhattan Associate’s clients embrace the cloud, site reliability takes center stage for the Manhattan Cloud Operations team. Site reliability at Manhattan means hyper focus on availability, latency, performance, efficiency, change & incident management, monitoring, critical response and capacity planning. Join us to learn how production SaaS systems are run, monitored and updated and how satisfying it can be to turn over the keys to your infrastructure to the experts.
- Site reliability & cloud operations
- Service level objectives
- Monitoring and alerting through automation
- Release engineering
- Keep it simple