John Santagate is a research director at IDC, where he is responsible for the commercial service robotics market. His core research coverage includes market trends and forecasts for service robotics, business process evolution through the use of commercial service robots and the integration of robotics into business processes and business IT architecture. Prior to covering service robotics, John was a research director at IDC Manufacturing Insights, focused on manufacturing supply chain execution. As a research manager of manufacturing supply chain execution, John’s research looked across supply chain business processes to provide manufacturers with guidance on key business and IT issues related to the supply chain, including research into the application of robotics across the manufacturing supply chain. Prior to joining IDC, John spent several years as a domain consultant at Tata Consultancy Services Supply Chain Center of Excellence, where he worked with leading manufacturing organizations to design and implement transformational supply chain strategies.
John holds an M.B.A. from Rutgers, with a concentration in supply chain management, and a B.A. from The University of Massachusetts at Lowell, with a double concentration in Finance and Management. John is a frequent speaker, presenter and moderator at industry conferences, and he provides analysis for multiple media outlets.